Job Description
Join our dynamic team in Baltimore and kickstart your career with no experience required! UrbanStaff Solutions is hiring enthusiastic individuals for immediate full-time roles in customer service. We provide comprehensive on-the-job training and a supportive environment for growth. If you're a motivated team player ready to start earning immediately, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve basic customer issues using our knowledge base and internal tools
- Document interactions accurately in our CRM system
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics including call quality and response time
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- No prior experience necessary – entry-level candidates welcome
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Positive attitude and willingness to learn new processes
- Reliable internet connection for remote work components
- Must be available for flexible shifts including weekends