Job Description
Join our dynamic team at GlobalTech Solutions Inc. as an Entry-Level Customer Service Specialist! We're seeking motivated individuals in Long Beach, CA and New York to deliver exceptional client experiences while launching their careers in a fast-paced tech environment. Enjoy competitive pay, comprehensive training, and growth opportunities in a company that invests in its people.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and troubleshoot product problems efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible schedules including weekends
- Problem-solving mindset with attention to detail
- Valid work authorization in the United States