Job Description
Join our growing team at Metro Solutions Group! We're seeking passionate entry-level professionals to launch their careers in customer service. This hands-on role offers comprehensive training and growth opportunities within Detroit's thriving business landscape. Perfect for recent graduates or career changers looking to build foundational skills in a supportive environment.
Our competitive benefits package includes health insurance, paid time off, and professional development stipends. Enjoy a modern workspace in downtown Detroit with easy access to public transportation and vibrant city amenities.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Resolve customer inquiries and troubleshoot technical issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training programs to enhance product knowledge
- Contribute to team initiatives aimed at enhancing customer satisfaction
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Basic computer proficiency with MS Office Suite
- Ability to work flexible hours including weekends
- Positive attitude and problem-solving aptitude
- Must pass background check and drug screening
- Authorization to work in the United States required