Job Description
Join Denver's fastest-growing tech firm as an Entry-Level Customer Service Specialist! We're seeking passionate individuals with no prior experience to kickstart their careers in our dynamic support team. Enjoy competitive pay, comprehensive training, and growth opportunities within a forward-thinking environment. Benefits include: Health insurance, 401(k) matching, flexible scheduling, and monthly team outings. Why us? We invest in our people through mentorship programs and tuition reimbursement. Apply today to become part of Denver's innovation wave!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism
- Document interactions in CRM systems with precision
- Collaborate with technical teams to troubleshoot complex issues
- Meet daily performance metrics (e.g., response times, resolution rates)
- Contribute to process improvement initiatives
- Participate in weekly training sessions to enhance skills
- Maintain accurate customer account records
Qualifications
- High school diploma or equivalent (college preferred)
- No prior experience required – we provide full training!
- Strong verbal/written communication skills
- Proficiency with basic computer applications
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Availability to work evenings/weekends as needed