Job Description
Join our dynamic team in Nashville as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with a passion for helping others to kickstart their careers in a supportive environment. Enjoy competitive benefits, comprehensive training, and growth opportunities within our expanding company. Walk-in interviews available daily – no appointment needed!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve service issues and escalate complex cases appropriately
- Update customer records in CRM systems with accuracy
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years of customer service experience
- Strong communication and problem-solving skills
- Proficient in Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and teamwork orientation
- Valid work authorization required