Job Description
Join our award-winning team! MetroCare Solutions is seeking dedicated Weekend Customer Service Specialists to deliver exceptional experiences to our growing client base in Dallas, TX. This flexible weekend role offers competitive pay, comprehensive training, and opportunities for growth within a supportive environment.
As a key member of our customer experience team, you'll be the face of our brand during high-traffic weekend hours. We value reliability, positivity, and problem-solving abilities. If you thrive in dynamic settings and want to make a meaningful impact, we encourage you to apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, service, and technical issues using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to improve customer satisfaction workflows
- Adhere to HIPAA compliance protocols for sensitive information
- Support weekend promotional campaigns and special events
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in healthcare or B2C industry
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced weekend environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work Saturdays/Sundays with occasional holidays
- Valid Texas ID and reliable transportation