Job Description
Join Nexus Solutions Group, a leading tech services provider, as we expand our Richmond team! We're seeking passionate entry-level professionals to kickstart their careers in customer support and client relations. Enjoy comprehensive training, growth opportunities, and a collaborative environment where your voice matters. Perfect for recent graduates or career changers eager to build foundational skills in the thriving Virginia tech scene.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve client inquiries and technical issues with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex problems
- Contribute to process improvements for customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; relevant degree preferred
- 0-2 years experience in customer service or support roles
- Strong verbal/written communication and active listening skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Must be authorized to work in the US