Job Description
Join Metro Solutions Group's dynamic team as an Entry-Level Customer Service Specialist! We're hiring motivated individuals in Detroit, MI and Ohio with no experience required. Perfect for recent graduates and career changers looking to start their professional journey. Enjoy competitive pay, comprehensive training, and immediate opportunities for growth. Walk-in interviews held daily at our Detroit location – no appointment needed!
Why Work With Us?
- Industry-leading benefits package (health, dental, vision)
- Tuition reimbursement program
- Clear career advancement path
- Modern downtown Detroit workspace
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Maintain accurate customer records in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet daily performance metrics (quality and quantity)
- Participate in ongoing product training sessions
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (typing, MS Office)
- Strong communication skills (verbal/written)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- No prior experience necessary – full training provided
- Must be authorized to work in the US
- Reliable transportation to Detroit or Ohio offices