Job Description
Join our dynamic team at Metro Solutions Group and kickstart your career with no experience required! We're seeking motivated individuals to join our award-winning customer service department in Kansas City. As a leader in business process optimization, we provide comprehensive paid training and a supportive environment for professional growth. Enjoy competitive benefits, flexible scheduling options, and opportunities for advancement within our rapidly expanding organization. Perfect for recent graduates or career changers looking to build foundational skills in a thriving Midwest market.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and follow established protocols
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance targets for call handling and resolution times
- Contribute to process improvement initiatives based on customer feedback
Qualifications
- High school diploma or equivalent (college students welcome)
- No prior experience required – we provide comprehensive training
- Strong communication skills with excellent phone etiquette
- Ability to work in a fast-paced environment with multiple priorities
- Basic computer proficiency and willingness to learn new software
- Positive attitude and dedication to customer satisfaction
- Reliable attendance and punctuality
- Authorization to work in the United States