Job Description
Launch your career with Louisville's fastest-growing business solutions firm! We're seeking motivated entry-level professionals to join our dynamic customer service team. No experience required—just drive and a passion for helping others. Enjoy comprehensive training, flexible scheduling, and growth opportunities into leadership roles. Join our family-oriented culture and make a real impact on our clients' success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and service complaints efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to improve service processes
- Meet monthly performance metrics for response time and satisfaction
- Participate in ongoing product knowledge training
- Identify opportunities for upselling additional services
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, CRM platforms)
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Willingness to work flexible shifts (including weekends)
- No prior experience necessary—full training provided