Job Description
Weekend Warriors Wanted! Join our award-winning team at MetroServe Solutions and transform your weekends into rewarding opportunities. We're seeking dynamic Customer Service Specialists for our Fort Worth headquarters, offering competitive pay and a vibrant work culture. Enjoy flexible Saturday/Sunday schedules while making a real impact in our community.
As a weekend shift specialist, you'll be the face of our brand, delivering exceptional service to high-value clients. We provide comprehensive training, career advancement pathways, and a supportive environment where your contributions are celebrated. Ready to work smarter on your weekends? Apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM systems and knowledge base resources
- Document interactions accurately in Salesforce and maintain data integrity
- Collaborate with weekday teams to ensure seamless customer experience
- Meet/exceed performance metrics for resolution time and satisfaction scores
- Proactively identify process improvements and suggest solutions
- Participate in weekend team huddles and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work independently while collaborating with remote teams
- Strong problem-solving abilities and attention to detail
- Weekend availability is mandatory (Sat/Sun shifts)