Job Description
Start your career journey with Nexus Solutions Inc., a leading customer experience firm in Indianapolis! We're hiring enthusiastic Entry Level Customer Service Specialists to join our dynamic team. No experience necessary – we provide comprehensive training and mentorship to help you thrive.
Join our award-winning workplace where growth opportunities, competitive benefits, and a supportive culture await. Perfect for recent graduates or career changers seeking to build foundational skills in a thriving Midwestern hub.
What We Offer:
- Full benefits package (health/dental/vision)
- Tuition reimbursement program
- Clear career advancement paths
- Modern downtown Indianapolis office
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for quality and resolution time
- Participate in ongoing training and process improvements
- Maintain positive brand representation in all communications
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong communication and active listening skills
- Proficiency with Microsoft Office Suite
- Ability to adapt in fast-paced environments
- Customer-focused mindset with problem-solving aptitude
- Basic typing proficiency (30+ WPM)
- Reliable transportation to downtown Indianapolis office
- Authorization to work in the United States