Job Description
Join LocalHire Austin's dynamic team as an Entry Level Customer Support Specialist! We're seeking passionate individuals eager to launch their careers in Austin's thriving tech scene. This role offers comprehensive training, growth opportunities, and the chance to make a real impact on our community of local businesses.
Our ideal candidates are tech-savvy problem-solvers with exceptional communication skills. You'll be the first point of contact for our clients, ensuring seamless service experiences while building valuable industry knowledge. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment in the heart of downtown Austin.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support for local business clients
- Document customer interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvements for customer service workflows
- Participate in weekly training sessions to enhance product knowledge
- Maintain positive relationships with local business partners
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or technical support experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and basic troubleshooting tools
- Ability to work in a fast-paced environment with multiple priorities
- Valid driver's license and reliable transportation
- Basic knowledge of CRM systems (e.g., Salesforce, Zendesk)
- Must reside within 15 miles of Austin city center