Job Description
Launch your career with Urban Innovations Group! We're seeking passionate Entry-Level Customer Service Specialists in Long Beach to join our dynamic team. No experience required – we provide comprehensive training to help you thrive in a supportive environment where your growth matters. Enjoy competitive benefits, flexible scheduling, and opportunities for advancement while making a real impact in our community.
Join 500+ professionals who started their journey with us and built rewarding careers. We value diversity, innovation, and exceptional customer service above all. Ready to take the first step? Apply today and become part of Long Beach's fastest-growing customer service hub!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, applications, and service requests accurately
- Resolve customer concerns using established protocols and creative solutions
- Maintain detailed customer records in our CRM system
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Basic computer proficiency and typing ability
- Positive attitude with problem-solving aptitude
- Ability to work in a fast-paced environment
- Customer service experience preferred but not required
- Valid California ID or work authorization