Job Description
Join our dynamic team at Apex Solutions Group and launch your career in customer excellence! We're seeking motivated entry-level professionals to deliver exceptional client experiences in our fast-paced Charlotte headquarters. Enjoy comprehensive training, career advancement opportunities, and a supportive team environment. Walk-in interviews are held every Tuesday from 9 AM to 4 PM at our downtown location – no appointment needed!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve technical issues and process orders using our CRM system
- Document interactions and maintain detailed case notes in Salesforce
- Collaborate with technical teams to escalate complex customer problems
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product knowledge training sessions
- Identify upsell opportunities and contribute to revenue growth
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or technical support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation for on-site work
- Must be available for Tuesday walk-in interviews