Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at City Retail Solutions! We're seeking motivated individuals with no prior experience to deliver exceptional service to our valued clients. This full-time position offers comprehensive training and growth opportunities within a supportive environment. Located in Philadelphia, PA, you'll be part of a company committed to employee development and community engagement. If you're a people person with a passion for problem-solving, apply today to launch your career!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions and maintain detailed customer records
- Participate in ongoing product training to stay updated on offerings
- Contribute to team performance metrics and service quality goals
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn software quickly
- Positive attitude and willingness to help others
- Reliable attendance and punctuality
- Ability to work in a fast-paced environment
- Valid government-issued ID for background check
- Must be authorized to work in the United States