Job Description
Join our dynamic team at CityHire Connect and kickstart your career with no prior experience needed! We're seeking passionate individuals to become the face of our client operations in Cleveland. As an Entry-Level Customer Service Specialist, you'll receive comprehensive training and mentorship to develop essential professional skills while making a real impact in your community. Enjoy competitive pay, flexible scheduling options, and clear pathways for advancement within 6-12 months. Our supportive environment celebrates growth and values fresh perspectives. Apply today and transform your potential into a rewarding career!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Process transactions and maintain accurate client records in our CRM system
- Collaborate with team members to resolve complex customer issues efficiently
- Contribute to continuous improvement of service protocols and workflows
- Represent company values during community outreach events
- Complete all assigned training modules and skill assessments
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal abilities
- Basic computer literacy with willingness to learn new software
- Reliable transportation and punctuality
- Positive attitude with problem-solving mindset
- Ability to work in fast-paced environment
- Customer service orientation (experience preferred but not required)
- Valid Ohio ID or driver's license