Job Description
Join LocalHire Solutions and kickstart your career in customer service excellence! We're seeking passionate entry-level professionals to deliver exceptional support to our growing client base in the Atlanta area. As a Customer Service Specialist, you'll be the face of our company, resolving inquiries with empathy and professionalism while gaining valuable industry experience. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for your growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with prompt resolution
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with team members to resolve complex customer issues
- Identify opportunities to improve service processes and customer satisfaction
- Participate in ongoing training to develop product knowledge and soft skills
- Meet performance metrics including response time and resolution rates
- Support marketing initiatives through customer feedback collection
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 0-2 years customer service or related experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new technologies
- Valid Georgia driver's license if local travel required