Job Description
Join our award-winning team in downtown Chicago! We're seeking motivated Entry-Level Customer Service Specialists to deliver exceptional client experiences. This is your launchpad into a thriving career with comprehensive training, growth opportunities, and a collaborative culture. Walk-in interviews welcome – no appointment needed!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Process transactions and update client databases accurately
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain detailed case files
- Meet performance metrics for response time and resolution
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset