Job Description
Launch your career with Colorado Springs' fastest-growing customer service provider! Frontier Solutions Group is seeking passionate Entry-Level Customer Service Specialists to join our dynamic team. No experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture in the heart of Colorado Springs. Perfect for recent graduates or career changers looking to build foundational skills in a thriving industry.
As a valued team member, you'll gain hands-on experience with our cutting-edge CRM systems while developing essential communication and problem-solving skills. Our onboarding program includes mentorship from industry veterans and clear pathways to advancement. Join us in delivering exceptional service to our diverse client base while building a rewarding career in the scenic Pikes Peak region.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and service concerns efficiently
- Document all customer interactions accurately in Salesforce CRM system
- Collaborate with technical support team to resolve complex client issues
- Meet daily performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service techniques
- Contribute to team improvement initiatives through regular feedback sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software quickly
- Customer-focused mindset with problem-solving aptitude
- Ability to work independently and in team environments
- Flexible availability including occasional weekend shifts
- Positive attitude and willingness to learn new processes
- Valid Colorado driver's license (for occasional off-site client meetings)