Job Description
Join our dynamic team at MetroConnect Solutions where we're urgently seeking passionate Customer Service Specialists in New York! This is your chance to make an immediate impact in a fast-paced environment while advancing your career in one of the world's most vibrant cities. We offer competitive compensation, comprehensive benefits, and a supportive culture that values growth and innovation. Don't miss this opportunity – apply now!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM tools while maintaining 95% customer satisfaction rate
- Collaborate with cross-functional teams to implement process improvements
- Document interactions and maintain accurate customer records in Salesforce
- Identify upsell opportunities and contribute to quarterly revenue targets
- Train new team members on customer service protocols and product knowledge
- Analyze customer feedback trends to enhance service quality
Qualifications
- 3+ years of customer service experience in high-volume environments
- Proficiency with Salesforce, Zendesk, and Microsoft Office Suite
- Exceptional communication skills with fluency in English
- Ability to multitask and prioritize tasks in fast-paced settings
- Associate degree or equivalent certification required
- Experience with CRM analytics and reporting tools
- Proven track record of meeting/exceeding performance metrics
- Availability to work flexible shifts including weekends