Job Description
Join Detroit Metro Solutions as an Entry-Level Customer Service Specialist! We're hiring passionate individuals for immediate full-time roles in Detroit. No experience needed – we provide comprehensive training. Enjoy competitive pay, career growth opportunities, and a supportive team environment. Walk-in interviews are held daily! Apply today and start your career journey in the heart of Detroit.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, CRM software)
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Detroit office
- Open to flexible scheduling including weekends