Job Description
Join Coastal Solutions Group as an Entry-Level Customer Service Specialist and kickstart your career in one of Southern California's most vibrant coastal cities! We're seeking passionate individuals to deliver exceptional experiences for our diverse client base while growing professionally in a supportive environment.
As a key member of our Long Beach team, you'll gain valuable industry exposure, mentorship from seasoned professionals, and opportunities for advancement. Our modern downtown office features collaborative workspaces, wellness programs, and regular team-building events. We pride ourselves on fostering a culture of innovation and employee development.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently using CRM tools and established protocols
- Document interactions accurately in our customer database
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
- Maintain positive brand representation in all customer interactions
Qualifications
- High school diploma or equivalent required (college coursework preferred)
- 0-2 years customer service or related experience
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office and basic CRM systems
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional client site visits)
- Bilingual (Spanish) candidates strongly encouraged to apply