Job Description
Join our dynamic team in sunny Miami! Urban Workforce Solutions is seeking enthusiastic individuals for entry-level customer service roles with no experience required. We provide comprehensive training and career advancement opportunities in a fast-paced, supportive environment. Perfect for recent graduates or career changers looking to start their professional journey in Florida's vibrant job market.
Enjoy competitive compensation, flexible scheduling options, and comprehensive benefits including health insurance and paid time off. Our Miami headquarters offers modern facilities and a collaborative culture focused on employee growth and success.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately using our CRM system
- Document all interactions and transactions in our customer database
- Collaborate with team members to resolve complex customer issues
- Meet daily performance metrics for call handling and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required - we provide full training!
- Strong verbal communication skills in English
- Basic computer proficiency and typing ability
- Positive attitude and customer-focused mindset
- Ability to work in a fast-paced environment
- Valid Florida ID or work authorization
- Reliable transportation to our downtown Miami location