Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Memphis, TN! We're seeking motivated individuals with no prior experience to deliver exceptional support to our diverse client base. Enjoy comprehensive on-the-job training, career growth opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to start their professional journey in the heart of Memphis.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in our CRM system accurately
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Meet performance metrics for response time and resolution
- Contribute to a positive team culture
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to learn new technologies quickly
- Positive attitude with customer-first mindset
- Basic computer proficiency
- Reliable transportation to our Memphis location
- Must be authorized to work in the US
- No prior experience necessary - training provided!