Job Description
Join Nashville's dynamic public service team as an Entry-Level Customer Service Specialist! No prior experience needed – we provide comprehensive training to launch your career. This full-time role offers competitive pay, benefits, and opportunities for advancement within Metro Nashville's growing workforce.
Why Apply?
- Full-time position with health insurance and retirement benefits
- Paid training and professional development
- Supportive team environment with mentorship programs
- Stable government employment with competitive compensation
Responsibilities
- Respond to citizen inquiries via phone, email, and in-person channels
- Process service requests and documentation accurately
- Maintain detailed case records in government databases
- Collaborate with cross-functional departments to resolve issues
- Adhere to Metro Nashville service standards and protocols
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong written and verbal communication skills
- Basic computer proficiency (MS Office Suite)
- Ability to multitask in fast-paced environments
- Customer-focused mindset with empathy
- Reliable transportation to downtown Nashville location
- Pass background check and drug screening