Job Description
Join our dynamic Austin-based team as an Entry-Level Customer Service Specialist! No prior experience is required – we're seeking motivated individuals ready to grow with us. This full-time role offers comprehensive training and a supportive environment where you'll develop essential professional skills while serving our diverse client base. Enjoy competitive pay, health benefits, and opportunities for advancement within our rapidly expanding tech company. Perfect for recent graduates or career changers looking to launch their professional journey in Austin's thriving tech scene.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with technical teams to resolve complex customer issues
- Document all customer interactions accurately in our database
- Contribute to team goals by meeting performance metrics
- Participate in ongoing training to enhance product knowledge
- Assist in improving customer service processes
Qualifications
- No prior experience required – we provide full training
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Ability to work in a fast-paced team environment
- Positive attitude and problem-solving mindset
- Reliability and punctuality
- Valid work authorization in the United States