Job Description
Start your career journey with Coastal Solutions Group! We're actively hiring motivated individuals for entry-level Customer Service Specialist positions in Virginia Beach. No prior experience required—just your positive attitude and eagerness to learn. Enjoy competitive pay, comprehensive training, and opportunities for advancement in our supportive team environment. Join us in delivering exceptional service while growing professionally with one of Virginia's most respected employers.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer concerns efficiently using company-approved protocols
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet daily performance metrics for call handling and resolution time
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for customer satisfaction
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Ability to thrive in a fast-paced environment
- Basic computer literacy and typing proficiency
- Positive attitude and willingness to learn new systems
- Reliable attendance and punctuality
- Customer-focused mindset with problem-solving aptitude