Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist in beautiful Virginia Beach! We're hiring motivated individuals with no prior experience to provide exceptional support to our diverse client base. This is your opportunity to launch a rewarding career in customer service with comprehensive paid training and growth opportunities.
Why Work With Us?
- Industry-leading benefits package (health/dental/vision)
- Clear career advancement path
- Positive, collaborative team environment
- Flexible scheduling options
- Performance-based quarterly bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions accurately in CRM system
- Collaborate with team members to resolve complex cases
- Meet monthly performance metrics for response times
- Participate in weekly training sessions
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - we train!
- Strong communication and interpersonal skills
- Ability to type 30+ WPM
- Proficient with basic computer applications
- Positive attitude and problem-solving mindset
- Reliable transportation to Virginia Beach location
- Flexible availability including weekends (rotating)