Job Description
Join Austin's fastest-growing tech company as an Entry-Level Customer Service Specialist! We're seeking passionate individuals with no prior experience to deliver exceptional customer experiences. Our comprehensive 4-week training program equips you with all necessary skills to thrive in a dynamic environment. Enjoy competitive benefits, flexible scheduling options, and opportunities for rapid career advancement. Perfect for recent graduates or career changers looking to break into the tech industry!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using our proprietary CRM system
- Collaborate with technical teams to escalate complex problems
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities for premium services
- Participate in weekly performance improvement sessions
- Support marketing initiatives during product launches
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and active listening skills
- Proficient with basic computer applications
- Ability to work flexible hours including weekends
- Customer-focused mindset with problem-solving aptitude
- Willingness to learn new technologies quickly
- Valid US work authorization required
- Pass background check and drug screening