Job Description
Join Detroit's fastest-growing customer service team! We're seeking motivated entry-level professionals to deliver exceptional client experiences. No experience required—just your passion for helping others and a desire to grow with us. Enjoy competitive pay, comprehensive training, and career advancement opportunities in Detroit's vibrant business district. Apply today and launch your career!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written and verbal communication skills
- Proficient with Microsoft Office and basic computer systems
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Detroit office
- Must pass background check and drug screening