Job Description
Join our award-winning customer support team in San Jose! We're seeking passionate individuals with no prior experience to launch their careers in tech. Our comprehensive training program ensures you'll master industry-leading tools while supporting Fortune 500 clients. Enjoy flexible scheduling, performance bonuses, and clear advancement pathways. Located in San Jose's vibrant tech hub with free parking and public transit access.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions using Salesforce CRM
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics (e.g., response time, resolution rate)
- Participate in bi-weekly training sessions
- Contribute to process improvement initiatives
Qualifications
- No experience required - we train from the ground up!
- High school diploma or equivalent
- Strong typing skills (35+ WPM)
- Excellent communication and active listening abilities
- Proficient with Microsoft Office Suite
- Ability to work flexible shifts (including weekends)
- Valid California driver's license (for occasional off-site events)