Job Description
Start your career journey with Innovate Solutions Group! We're seeking passionate individuals in Portland, OR for entry-level customer service roles. No experience necessary—we provide paid training to help you succeed. Join our award-winning team and build valuable skills while making a real impact on our clients' experiences.
What We Offer:
- Comprehensive 4-week paid training program
- Health/dental/vision benefits after 60 days
- Career advancement opportunities
- Modern downtown Portland office with transit access
- Competitive hourly wage + quarterly performance bonuses
Perfect for recent graduates, career changers, or anyone looking to grow in a supportive environment!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using our CRM system
- Document interactions accurately and maintain case notes
- Collaborate with team members to resolve complex cases
- Meet/exceed customer satisfaction and productivity metrics
- Participate in ongoing skill development workshops
- Adhere to company compliance and security protocols
Qualifications
- No experience required—training provided!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation to downtown office
- Availability for flexible shifts (including weekends)