Job Description
Launch your career with Coastal Solutions Group, a leader in customer experience innovation! We're seeking motivated Entry-Level Customer Service Specialists to join our dynamic team in Virginia Beach. No prior experience required – we provide comprehensive training. Enjoy competitive benefits, career growth opportunities, and a vibrant workplace culture. Walk-in interviews available Monday-Friday, 9 AM-4 PM at our Atlantic Avenue headquarters. Ready to start your professional journey? Join us today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues efficiently using CRM systems
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training programs to enhance product knowledge
- Uphold company standards for customer satisfaction and brand representation
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Customer service experience a plus but not required
- Valid driver's license for occasional off-site meetings
- Must pass background check and drug screening