Job Description
Start your career without experience! Urban Opportunities Group is hiring motivated individuals for entry-level customer service positions in Boston. No prior experience required – we provide comprehensive training! Join our supportive team and develop valuable skills while serving diverse clients. Walk-in interviews are held every Tuesday and Thursday from 9 AM to 4 PM at our downtown Boston location. No appointment necessary!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve service issues efficiently
- Document interactions and maintain accurate records
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics and quality standards
- Continuously improve product knowledge and service techniques
- Adhere to company protocols and confidentiality guidelines
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliability and punctuality
- Team player with collaborative mindset