Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! No prior experience required – we provide comprehensive training. Perfect for recent graduates or career changers looking to start in Chicago's thriving business district. Enjoy immediate employment with competitive benefits and career growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics and quality standards
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, internet navigation)
- Reliable transportation to downtown Chicago location
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends