Job Description
Ready to kickstart your career in Philadelphia? Urban Careers Inc. is hiring enthusiastic entry-level Customer Service Specialists for immediate openings with walk-in interviews! No experience needed—just a passion for helping others and a drive to grow. Join our vibrant team in the heart of Philly and gain valuable skills while serving diverse clients across the region.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve inquiries and troubleshoot issues efficiently
- Document client interactions accurately in CRM systems
- Collaborate with cross-functional teams to enhance service delivery
- Meet performance metrics for customer satisfaction and response times
- Participate in ongoing training programs to develop professional skills
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and interpersonal skills
- Basic proficiency with Microsoft Office and customer service software
- Positive attitude and adaptability in fast-paced environments
- Ability to stand for extended periods (for in-person roles)
- Valid government-issued ID for walk-in interview process