Job Description
Immediate opportunity for dynamic individuals in Dallas, TX! Join our award-winning customer service team and start your career today. We're seeking passionate professionals to deliver exceptional support experiences while advancing their skills in a fast-paced environment. Full-time positions with competitive benefits and growth opportunities available now!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Process orders and manage customer accounts with precision
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain accurate customer records
- Meet/exceed performance metrics for response times and satisfaction
- Proactively identify process improvements for enhanced efficiency
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving abilities
- Proficient in CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Strong typing skills (40+ WPM) and attention to detail
- Pass background check and drug screening