Job Description
Are you looking for a rewarding career opportunity where you can start immediately? Apex Growth Solutions is actively hiring Entry Level Customer Service & Support Specialists in Sacramento, CA. We value ambition, dedication, and a willingness to learn.
As a vital member of our support team, you will play a key role in resolving client inquiries, ensuring customer satisfaction, and driving company growth. We provide comprehensive training to help you excel in your new role.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a professional and empathetic approach.
- Resolve customer issues and complaints efficiently to ensure high retention rates.
- Learn and utilize internal CRM software and database systems to track customer interactions.
- Collaborate with the sales and technical teams to provide accurate product information.
- Assist in the onboarding process for new clients and team members.
- Identify opportunities for process improvement within the support department.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Basic computer proficiency and typing skills.
- Strong verbal and written communication skills.
- A positive attitude and a genuine desire to help others succeed.
- Ability to work in a fast-paced, dynamic environment.
- Willingness to undergo a background check and drug screen.