Job Description
Start your career in the heart of NYC! Urban Solutions Inc. is hosting walk-in interviews for entry-level Customer Service Representatives. No experience required – we provide comprehensive training to launch your professional journey. Join our dynamic team and develop transferable skills while serving diverse clients across industries.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve issues using CRM systems and internal resources
- Document interactions in Salesforce and maintain accurate records
- Collaborate with support teams to resolve complex cases
- Meet daily performance metrics for response times
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Proficient with Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation to Manhattan office