Job Description
Join Urban Solutions Inc., Chicago's fastest-growing customer experience innovator! We're seeking passionate Entry-Level Customer Specialists to deliver exceptional service while launching your career in our vibrant downtown hub. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry leaders. Perfect for recent graduates or career changers ready to make an impact in the Windy City!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account updates using Salesforce CRM
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain accurate client records
- Participate in bi-weekly training to enhance product knowledge
- Identify upsell opportunities to drive revenue growth
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or retail experience
- Proficiency in Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including weekends
- Positive attitude with dedication to continuous learning
- Valid work authorization for US employment