Job Description
We are currently seeking a dedicated Part-Time Customer Service Specialist to join our dynamic team in Nashville, TN. If you are looking for a role that offers immediate impact, flexibility, and competitive pay, this is the perfect opportunity for you. We value our employees and provide a supportive environment where you can thrive.
Why Join Us?
- Immediate Start: Don't wait for weeks to begin your career. Start making a difference today.
- Flexible Schedule: We understand the need for work-life balance. Choose shifts that fit your lifestyle.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: We promote from within and invest in our team's professional development.
At Apex Horizon Solutions, we are committed to delivering exceptional service to our clients. If you are a proactive problem-solver with a passion for helping others, we want to hear from you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve product or service problems by clarifying the customer's issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
- Process orders, forms, applications, and requests.
- Keep accurate records of customer interactions and transactions.
- Collaborate with the sales and support teams to ensure customer satisfaction and retention.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and CRM software.
- Reliable internet connection and computer access.