Job Description
Are you ready to launch your career in the tech industry?
Apex Digital Solutions is seeking motivated individuals to join our growing team as Entry Level Customer Support Associates. We provide comprehensive training and a clear path for advancement for those ready to work hard and grow. No prior experience is necessary—just a great attitude and a willingness to learn.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Full health, dental, and vision insurance from day one.
- Career growth opportunities with internal promotions.
- Modern, collaborative work environment in Los Angeles.
About the Role:
In this role, you will serve as the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. You will handle customer inquiries, resolve issues, and maintain high levels of client satisfaction.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Assist customers in resolving technical issues and account-related questions.
- Accurately input and update customer information into our CRM database.
- Collaborate with team leads to identify trends in customer feedback and improve service protocols.
- Provide clear and concise information regarding company products and services.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including weekends, as needed.