Job Description
Immediate opportunity for motivated individuals in Omaha! Join our dynamic team at Omaha Tech Solutions where we're expanding rapidly and seeking dedicated Customer Service Representatives. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Walk-in interviews welcome – no appointment needed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with efficiency and empathy
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities under pressure
- Positive attitude and team player mentality