Job Description
Are you looking to kickstart your career in a dynamic tech environment? Apex Digital Solutions is currently hiring Entry Level Customer Support Representatives in the Philadelphia area to join our growing team. We are committed to professional development and offer comprehensive training for candidates with little to no experience.
In this role, you will serve as the first point of contact for our clients, resolving technical inquiries and ensuring high levels of customer satisfaction. We value drive, adaptability, and a willingness to learn.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Diagnose and troubleshoot basic technical issues for clients using established protocols.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with senior team members to escalate complex issues and improve processes.
- Provide clear, friendly, and professional communication to diverse client base.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and typing skills (40+ WPM).
- Strong verbal and written communication abilities.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to undergo background check and drug screen.