Job Description
Are you ready to launch an exciting career in Richmond, Virginia? TechNova Solutions is seeking enthusiastic, self-motivated individuals to join our team as Entry Level Customer Support Specialists. We pride ourselves on providing exceptional service and are looking for talent that is eager to learn and grow within the technology sector.
In this role, you will serve as the bridge between our clients and our innovative solutions. You will handle inquiries, resolve technical issues, and ensure our customers have a seamless experience. We provide extensive training, mentorship, and a clear trajectory for professional advancement.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Weekly pay and performance bonuses.
- Clear path for promotion to Senior Support and Management roles.
- Modern office environment in the heart of Richmond.
If you are ready to start your journey in the tech industry, apply today!
Responsibilities
- Handle inbound and outbound customer calls and emails with a focus on first-contact resolution.
- Troubleshoot technical hardware and software issues using established scripts and knowledge bases.
- Accurately log all customer interactions, issues, and resolutions into our CRM database.
- Communicate complex technical information to clients in a clear, jargon-free manner.
- Identify upsell opportunities to enhance the customer's service package.
- Participate in daily team huddles and training sessions to improve product knowledge.
- Collaborate with the quality assurance team to maintain high service standards.
Qualifications
- High School Diploma or GED required; Associate’s degree in Business, IT, or a related field is a plus.
- Strong verbal and written communication skills with a customer-first mindset.
- Basic computer proficiency and familiarity with navigating web browsers.
- Ability to multitask effectively in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace are required for remote support options.
- Willingness to undergo a background check and drug screening.