Job Description
Are you looking for a rewarding career in San Francisco? San Francisco Tech Solutions is seeking an enthusiastic Entry-Level Customer Support Specialist to join our dynamic team. We pride ourselves on providing exceptional service and are looking for individuals ready to learn and grow within a stable, local environment. No prior experience is required—we provide comprehensive on-the-job training!
In this role, you will be the first point of contact for our clients, ensuring their needs are met with patience and professionalism. If you are a local resident looking for a job near you, we want to hear from you.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently, escalating complex matters when necessary.
- Accurately document all customer interactions and account information in our CRM system.
- Provide product and service information to help customers make informed decisions.
- Collaborate with the support team to improve processes and customer satisfaction scores.
- Participate in ongoing training sessions to enhance product knowledge and support skills.
Qualifications
- High school diploma or equivalent required; some college is a plus.
- Must be a local resident of San Francisco or the surrounding Bay Area.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer literacy and familiarity with internet browsers.
- A positive attitude and willingness to learn new skills.