Job Description
Are you ready to kickstart your career in the tech industry? Apex Tech Solutions is looking for ambitious, detail-oriented individuals to join our growing team as Entry-Level IT Support Associates. We are committed to fostering a collaborative environment where new talent can thrive and learn from industry experts.
In this role, you will be the first point of contact for internal technical support, ensuring our employees have the tools they need to succeed. We offer comprehensive on-the-job training and a clear path for career advancement. If you are based in Seattle and eager to start immediately, we want to hear from you.
Responsibilities
- Provide tier-1 technical support to internal employees via phone, email, and in-person.
- Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
- Assist in the deployment and maintenance of software applications and operating systems.
- Document all technical issues, resolutions, and user feedback in the ticketing system.
- Collaborate with senior IT staff to identify areas for process improvement and system optimization.
- Conduct basic network connectivity checks and firewall configurations.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and software troubleshooting.
- Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Willingness to learn new technologies and obtain relevant certifications.