Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals to provide essential technical assistance to our clients in the Albuquerque area. This role offers hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers looking to build foundational IT skills.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure computer systems, networks, and peripherals
- Document technical procedures and maintain accurate service logs
- Train end-users on software applications and system best practices
- Collaborate with senior technicians on complex technical projects
- Monitor system performance and recommend improvements
- Assist with cybersecurity protocols and data protection measures
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification (or willingness to obtain)
- Valid driver's license and reliable transportation