Job Description
Launch your tech career in Detroit's thriving innovation ecosystem! Detroit Tech Solutions is seeking passionate Entry-Level IT Support Specialists to join our dynamic team. This is your gateway to hands-on experience with cutting-edge technology while supporting Fortune 500 clients across the metro area. We offer competitive compensation, comprehensive benefits, and clear career progression paths.
About Us:
As Detroit's premier managed IT services provider, we empower businesses through innovative technology solutions. Our collaborative culture values fresh perspectives and invests heavily in talent development. You'll work alongside industry experts in a modern downtown office with flexible work options.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document all IT incidents and resolutions using ServiceNow
- Collaborate with senior engineers on complex system deployments
- Conduct user training on new technologies and security protocols
- Assist with IT asset management and inventory control
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain)
- Basic knowledge of Windows OS, Active Directory, and networking
- Strong troubleshooting and customer service skills
- Ability to lift 30 lbs for equipment installations
- Valid Michigan driver's license for occasional client visits
- Proficiency with Microsoft Office 365
- 1+ years help desk internship or volunteer experience